Book a discovery call

For equipment manufacturers & dealer networks

Governed AI for equipment OEMs and their dealers.

Keep machines running and dealers ahead. We connect product, parts, service and machine data and put AI agents to work for every dealer and technician — certified to ISO 27001 and ISO 42001, running in your own cloud, and delivered by one team from strategy to operations.

Book a discovery callSee how we work
  • Proven with a major OEM
  • ISO 27001 & 42001 certified
  • Runs in your own cloud

OEM data & AI layer

Governed

One trusted answer across your network

  1. Product knowledgeManuals, service bulletins, parts catalogsConnected
  2. Dealer & enterprise systemsERP, DMS, warranty and CRMConnected
  3. Machine dataTelematics, fault codes, service historyStreaming
  4. Governed AI agentsTechnician, parts and dealer-support assistantsLive

Your cloud · Audit trail on

Technician assistant · Live

Hydraulic warning after filter change

Answer cites service manual, latest bulletin and 3 similar repairs

  • Client story

    Live with a North American equipment OEM

    A governed AI layer connecting product, dealer and machine data across the network.

    Read the story

  • Certifications

    ISO 27001 and ISO 42001 certified

    Independently audited certifications for information security and AI management.

    View certificates

  • Leadership

    Safety-critical engineering background

    Team experience from Honeywell Aerospace and Imperial College London research.

    Meet the team

What equipment OEMs are up against

A down cycle, a technician gap and more data than anyone can use.

Equipment manufacturers win or lose through their dealers. Right now those dealers are short of technicians, margins are under pressure, and the knowledge that keeps machines running is scattered across systems.

  • $7B

    in lost shop and parts revenue each year from the dealer technician shortage

    Source · AED Foundation, Technician Shortage Report 2026

  • 80%

    of equipment dealers say they can’t meet customer demand for lack of technicians

    Source · AED Foundation, Technician Shortage Report 2026

  • 15–20%

    expected 2026 decline in the North American large-ag equipment market

    Source · Farm Futures via Farm Policy News, June 2026

  1. The technician gap

    Dealers can’t hire fast enough, and new technicians lean on senior staff for every difficult repair.

    Technician assistants that answer from your manuals, bulletins and repair history — with citations.

  2. Product knowledge in five places

    Manuals, service bulletins, parts catalogs, warranty and dealer portals all live in separate systems.

    One governed knowledge layer every dealer, technician and support agent can trust.

  3. Margin pressure in a down cycle

    Softer demand and tariff costs squeeze margins, while dealer inventory needs careful management.

    Automate warranty, claims and back-office work — take cost out without cutting service.

  4. Aftermarket revenue left on the table

    Parts and service drive uptime and loyalty, but demand signals from dealers and machines arrive late.

    Parts forecasting and dealer inventory visibility, driven by machine and order data.

  5. Machine data that goes nowhere

    Telematics and fault codes are collected, but rarely reach engineering, service or sales.

    A governed data foundation that turns telematics into predictive service and product insight.

  6. Repair-access pressure

    Right-to-repair laws push OEMs to share documentation and diagnostics — consistently and safely.

    Controlled documentation access with role-based permissions and a full audit trail.

Service portfolio

A dedicated service portfolio for equipment OEMs and dealer networks.

Start with the service or parts challenge that matters most. One accountable team connects your strategy, systems and data — then builds, governs and operates AI across the dealer network.

Strategy & architecture

Align technology, AI and governance with the OEM and dealer business before the first pilot begins.

Roadmap

  • 01 · Strategy

    Technology strategy & architecture

    Digital maturity assessments, transformation roadmaps, AI strategy and governance frameworks that align technology with OEM and dealer priorities.

    Maturity audit · Roadmap · Governance

  • 02 · Strategy

    Dealer & aftermarket strategy

    Dealer and aftermarket strategy with a prioritized roadmap and business case that connects service, parts and machine data to measurable business outcomes.

    Roadmap · Business case · OEM/dealer alignment

Integration

Connect dealer and enterprise systems without replacing them, then build the governed data foundation that AI agents can trust.

Systems

  • 03 · Integration

    Dealer & enterprise integration

    Connect ERP, DMS, warranty, CRM and parent-company systems without ripping them out — so governed AI can draw from the systems dealers already use.

    ERP · DMS · Warranty · CRM

  • 04 · Data

    Connected machine & product data

    Telematics, fault codes, parts and product data in one governed foundation, with quality and lineage that supports trusted AI decisions.

    Telematics · Parts · Lineage

Data governance

Enterprise governance frameworks, data quality, lineage and compliance capabilities that keep AI decisions explainable and accountable.

Governance

  • 05 · Governance

    Data governance & intelligence

    Enterprise governance frameworks; data quality, lineage and lifecycle management; master data management and cataloging. Define access policies and role-based controls, with governance dashboards, audit trails and compliance reporting for GDPR, CCPA and industry-specific requirements.

    Lineage · Compliance · Audit trail

  • 06 · Architecture

    Solution architecture

    Cloud design across AWS, Azure and GCP; data architecture and pipeline design; system integration planning; edge-to-cloud compute continuum.

    Cloud · Data pipelines · Edge-to-cloud

Governed AI

Production-ready AI agents that connect knowledge, structured data and live telemetry under policy, access control and audit trail.

Agents

  • 08 · Delivery

    Implementation, delivery & operations

    Custom AI/ML and agentic development; full-stack application development; DevOps & MLOps; managed services and continuous value realization.

    Custom AI/ML · DevOps · MLOps

  • 09 · Orchestration

    Agent orchestration & controls

    Connect knowledge/RAG, warehouses and lakes, SaaS/CRM systems including Salesforce, ERP and ITSM, and live telemetry/event streams. Enterprise authentication, WAF protection and role-based access support explainable, auditable actions, with configurable human escalation.

    RAG · Structured data · SaaS/CRM · Live streams

Adoption & operations

Roll out governed AI across the dealer network and keep it running with measurable value.

Run

  • 10 · People

    Dealer enablement & adoption

    Rollout, training and support across the dealer network, so new tools actually get used and value compounds over time.

    Rollout · Training · Support

  • 11 · Run

    Managed services & value realization

    SLA-backed operations, monitoring and continuous optimization after go-live — with measurable value and capability transferred to the OEM.

    SLA · Monitoring · Optimisation

The Insight Continuum

From what is happening now to what happens if: one continuum from real-time machine monitoring to predictive maintenance and prescriptive decisions.

  1. Now
  2. Next
  3. What if

Why FlowCore

Proven, certified and accountable — in one partner.

Founded by engineers from Honeywell Aerospace and Imperial College London, FlowCore brings safety-critical discipline to enterprise AI — for equipment manufacturers and the dealers who keep their machines running.

  • 01 · Proven

    Live with a major OEM

    A governed AI layer in production for a leading North American equipment manufacturer, across product, dealer and machine data.

  • 02 · Certified

    Certified, not claimed

    ISO 27001 for information security and ISO 42001 for AI management — independently audited, with certificates you can verify.

  • 03 · Accountable

    One team, strategy to run

    Strategy, integration, AI and operations from the same team, so nothing stalls in the handoffs between vendors.

Client story · North American equipment OEM

One governed AI layer across product, dealer and machine data

A role-aware AI platform connecting product manuals, dealer portals and live telemetry, so dealers and specialists get one trusted answer in seconds instead of searching five systems.

Read the client story

How we compare

Large consultanciesDealer AI toolsFlowCore
Built for equipment OEMs and dealersSometimesYesYes
Runs in your own cloudVariesUsually vendor-hostedAlways
Covers OEM, dealers and customersYesOne dealer at a timeYes
Certified AI management (ISO 42001)VariesVariesYes
Strategy through operationsYes, at large-firm costSoftware onlyYes, at boutique speed
Accountable after go-liveOften exit after deliveryVendor support onlyLong-term partnership

Outcomes

Outcomes your dealer network will feel.

We agree the KPIs before we start, baseline them in the assessment, and track them release by release.

Typical results

  • 30–50%

    lower labor cost

    on repetitive, rules-based workflows automated by AI agents

  • 20–40%

    less operational drag

    by eliminating data silos with governed data intelligence

  • 25–35%

    lower TCO

    across infrastructure, maintenance and technical debt

What we measure in your dealer network

  • First-time fix rate

    Technicians get the right answer — and the right part — on the first visit.

  • Time to a technical answer

    From searching manuals and calling the OEM to a cited answer in seconds.

  • Parts availability at dealers

    Demand signals from machines and orders reach planning earlier.

  • Warranty claim cycle time

    Claims checked, routed and resolved with less manual handling.

Typical results. Actual outcomes depend on the workflow and the starting point. We baseline the KPIs in the assessment and track them release by release.

How we work

From roadmap to run, with value at every stage.

Low commitment at the start, compounding value after. Each stage ends with something your executives can see and measure — not just a slide deck.

  1. 01 · 2–4 weeks

    Assess

    Executive workshops, digital maturity audit, target architecture and a prioritized roadmap.

    You get

    Board-ready roadmap and business case

  2. 02 · 3–6 months

    Prove

    A fixed-price pilot with a handful of dealers on one high-impact use case — built to production standard.

    You get

    A live system in pilot dealers, with measured value

  3. 03 · 6–18 months

    Scale

    Roll out across the dealer network and extend to parts, warranty and machine data.

    You get

    Network-wide rollout on a governed data foundation

  4. 04 · Ongoing

    Run

    SLA-backed managed services, monitoring and continuous improvement.

    You get

    Compounding value and capability transferred

Commercial models

  • Time & materials
  • Fixed price
  • Retainer
  • Outcome-based
  • Hybrid

A-grade security by design

Security that holds when your dealer network is the target.

Connected machines, dealer systems and AI agents widen the attack surface. We design security in from the first architecture decision — and prove it with two ISO certifications.

The threats equipment OEMs face

  • 15,000

    dealerships went offline when ransomware hit a single shared dealer software provider in June 2024.

    Source · CDK Global incident, TechTarget

  • 30%

    of breaches now involve a third party — double the share a year earlier.

    Source · Verizon DBIR 2025

  • 44%

    of breaches include ransomware. One attack on a tractor maker cut dealers off from parts ordering at planting time.

    Source · Verizon DBIR 2025; Reuters

  • #1

    Prompt injection tops OWASP’s list of risks for AI applications — and agents that take actions raise the stakes.

    Source · OWASP Top 10 for LLM applications

How we secure every deployment

  • Zero-trust access

    Enterprise SSO, MFA and least-privilege roles for OEM, dealer and customer users.

  • Your tenant, your keys

    Data stays in your cloud, encrypted in transit and at rest. No credentials in code.

  • Protected edge

    API gateway, WAF and rate limiting in front of every agent and integration.

  • AI guardrails

    Prompt-injection defences, least-privilege agents and a supervision layer that checks every answer.

  • Human in the loop

    Safety-critical guidance and high-impact actions need human approval.

  • Full audit trail

    Every question, answer, data access and action is logged and reviewable.

  • Secure delivery

    Threat modelling, code review, dependency scanning and penetration testing before go-live.

  • Monitoring & response

    Continuous monitoring, alerting and incident playbooks aligned to ISO 27001.

  • ISO 27001 and ISO 42001 certified
  • Built against the OWASP Top 10 for LLM applications
  • Structured around the NIST Cybersecurity Framework
  • GDPR- and CCPA-aligned data handling
  • Security documentation ready for your vendor review

Who we work with

Built for equipment manufacturers and their dealers.

Especially North American operations of global manufacturers — regional teams that need to move fast inside parent-company systems and standards.

  • Agricultural equipment

    Tractors, implements and harvest equipment

  • Compact construction

    Excavators, track loaders and wheel loaders

  • Turf & outdoor power

    Mowers, utility vehicles and handheld equipment

  • Engines & power systems

    Industrial engines and power units

  • Material handling & utility

    Forklifts, aerial and utility equipment

  • Dealer groups & distributors

    Multi-store, multi-brand dealer operations

Also proven in SpaceTech and BioTech

Leadership

Research depth, Fortune 100 discipline.

A team formed at the intersection of academic research and safety-critical industry — where reliability is not negotiable.

  • Portrait of Zlatko Petrov, Chief Executive Officer

    Zlatko Petrov

    Chief Executive Officer

    • Executive MBA, Hult International Business School
    • MSc Embedded Systems Design, University of Lugano
    • 10+ years at Honeywell Aerospace — Outstanding Engineer Award
    • European Commission technical expert since 2008
  • Portrait of Gabriel Figueiredo, Chief Technology Officer

    Gabriel Figueiredo

    Chief Technology Officer

    • PhD Computing Science, Imperial College London
    • Research associate, Custom Computing Research Group
    • 40+ peer-reviewed papers and two co-authored books
    • FPGA/GPU acceleration, HLS, cloud platforms and large-scale ML

Memberships

Part of Europe’s industrial technology ecosystem.

We contribute to the communities that shape intelligent systems in Europe and the business environment we work in.

  • Member

    INSIDE Industry Association

    The European technology platform for research, design and innovation in intelligent digital systems. More than 420 companies, universities and research institutes take part, including BMW, Volvo, Siemens, Infineon and Komatsu Forest.

    inside-association.eu ↗

  • Member

    BESCO — Bulgarian Entrepreneurs Association

    A non-governmental organization connecting entrepreneurs, investors, government and the innovation ecosystem, with the mission of making Bulgaria Europe’s preferred destination for entrepreneurs.

    besco.bg ↗

Events

Where we’ve met the industry.

We meet OEM, dealer and technology leaders in person. Here is where we have been recently, and how to meet us at the next event.

Past event

Oct 26–27, 2026

The Tech Festival Canada

Toronto, Canada

  • Discovery talks on AI pilots, data and governance
  • Assessment workshops and fixed-price POCs
  • Joint delivery partnerships
  • Introductions via associations and hubs
thetechfestival.com ↗

Start with a conversation

Book a 45-minute discovery call.

We map your priorities, name the quick wins and tell you honestly where AI is not the answer. If there is a fit, the next step is a 2–4 week dealer network assessment with a roadmap and business case.

Book a discovery callinfo@flowcore.ai